Do I need to register to shop at THE V COLLECTION ?
No, you are not required to register at theVcollection.com. For exclusive offers, you will have to provide your Name and Email address.
Will my personal details remain Secure?
Yes, all your personal details related to your registration and payment details will be 100% secured with us. It is not shared with any outside agency.
Is there any charges/fee for registration?
No, it’s absolutely Free.
What should I do? If I forget my Login id & Password?
To retrieve your password, you have to click on “Forgot password” and submit your Registered Email or login Id after that we will send you a new password.
How can I change my password?
To change password you can go through the Edit Section of “My Account page”.
Is there any possibility to edit my personal details like Address, Phone number, E-mail address?
Yes, to edit your personal details kindly visit sections of My Account page.
Is it possible to change my email address?
Yes, if you wish to change your email address then you can edit your email Id in the section of My Account page.
How can I place an order online?
To place order online, kindly refer following steps:
i. First of all, select your desired item, which you want to buy "Add to your Shopping Bag”.
ii. Then Click on “Checkout” if in case your order is final. If not, “Continue Shopping”
iii. After shopping fill your name and email address on the Checkout Screen to proceed to “Billing and Shipping”.
iv. Fill your shipping details like shipping address, contact name, contact number, etc. and choose the Payment options.
v. Select the Payment method and then place your order.
vi. Once you are done, you’ll receive a confirmation email of your order placement from us.
How do I cancel an order after submission?
If you have submitted an order by mistake, immediately contact us at our Customer Service Department by :
1) Sending an email at firstname.lastname@example.org
2) Calling us at +919799299750 (9.30 am to 6.00 pm IST 6 working days)
We will try to stop the order, but remember that our order-fulfillment system is intended to get orders shipped and on their way to our customers as quickly and with efficiency as possible. If the shipping proceeds, then we will not be able to stop the order.
If your order is not cancelled, then simply return it again to according to company’s return policy.
Please check the company’s Return Policy details
What would happen if I place a duplicate order?
If you think that you have placed a duplicate order, please immediately contact our well experienced Customer Service team at :
i) (91) 9799299750 (9.30 am to 6.00 pm IST 6 working days)
ii) Inform us via email at email@example.com
Is it safe to place any order on the internet?
Yes, at The “V”Collection, ordering online is 100% safe, using any of your payment card with us. We use the latest security technology and payment methods, which includes data encryption, server authentication, along with message integrity –that is like keeping your credit card, debit card and other payment card information in a bank vault.
Are the prices on (thevcollection.com) flexible?
We value our customers with the best price along with the excellent quality items.
(Please note - we are offering you our Designer Products at the same Price we are selling to Top Overseas Stores. So you are already getting products at 1/3 to 1/5th of Retail Value.)
Can I place an order by phone ?
Surely, after selecting the desired item on our website, you can order the desired item by phone. Our customer Support executive team member will shortly help you with placing the order. You can contact us at +91 9799299750 (9.30 am to 6.00 pm IST 6 working days).
GEMS & JEWELRY :
Can I order customized design in jewelry?
Yes, you can. Since it is our own manufacturing company we are able to do customized orders. Please call our expert at the customer care department firstname.lastname@example.org(9.30 am to 6.00 pm IST 6 working days) and they will help you.
Can I get the jewelry with different gemstone or metal which you have not offered in your shopping catalog?
Yes, please email our customer care department team and we will be happy to offer you alternatives.
What is the guarantee of your products?
The expensive Jewelry& Gems of The V Collection comes with a certificate of authenticity sponsored by third party Guarantee about the Quality of the products.
How can I search a particular jewelry or gemstone on your website?
Easily, you can search and find out your choice of jewelry or gemstone from our inventory if available with the help of search tab, which will appear on every web page.
How can I buy a ring, if I dont know the ring size?
The V Collection offers a chart for those who don’t know their ring size. Measure your finger by wrapping a thread around it. Find the length of the string that makes exactly one loop using one ruler. A reference chart is provided to determine the ring size.
Will you sell authentic and certified jewelry& gemstone?
Yes, we deal in authentic and certified jewelry.
Will you provide a Certificate on jewelry,diamonds and gemstone?
Yes, we will provide you certificate on jewelry upon request. TheVcollection has always dealt with quality products and genuine price with our clients.
Can I re size my Ring, after purchased and shipped?
Yes, we offer for re sizing your ring. You have to send it within 15 days from receiving date.
Can we order multiple pieces of a gemstone?
Yes! You can order in bulk or multiple quantity from the Wholesale Lots.Beside this you can also change the quantity predefined on webpage as 1, according to your choice of 2 or more.
SHIPPING & DELIVERY :
RETURN AND REFUND :