“We Make You Feel Incredible”

A Fashion House of Classic & Contemporary Wearable Art

Shipping Policy

The V Collection Shipping Terms

                            

o  Before receiving the product from us we would like to request all customers to examine the package.

o  At the time of delivery, if the recipient is not available at home in such case Courier Company will try to deliver the orders maximum 3 times. The cost of handling and re-shipment after 3 times of non-delivery to the member will be chargeable from you.

o  At the time of purchasing you would have to provide us complete details of the Recipient like Name, Address, Contact number etc. whoever collects the shipment. And the member would have to state the complete name of the recipient to collect the jewelry and have to provide any 1 below mentioning identity proofs.

     PAN card

     Driving License

     Passport

     Identification card

o  Please see that if you provide us the wrong shipping address, then we are not responsible Therefore, confirm your shipping address with our customer team during working hours.

o  Once you have ordered and want to change your previous address with a new shipping address, you can change the new shipping address only till the order is not shipped. For this procedure you have to login, then you can go through on clicking “My Account”, where you can edit your previous shipping address.

Handling Time

The V Collection  provide 2 working days to ship for availability in stock items and 15 business days to made to order items.  However, most of the products are usually available in stock.

Shipping Charges

If any international customer wants to shop from The V Collection, then those customers need to inform us through email or the customer care number +91-9799299750  (9.30 am to 6.00 pm IST 6 working days). Write a mail – at hello@thevcollection.com with the product details like product name, product ID, product description, shipping address, shipping country, recipient name etc. The shipping charges outside India will depend upon the specific area.

For Foreign Clients the shipping charges are not included along with the charges of jewelry/gems and for this you have to pay separately according to the location.  We will inform you the charges via email.

Make sure, shipping costs do not include customs brokerage fees, related tariffs etc. and these fees are the responsibility of the customers.If you have any queries pertaining customs brokerage fees, tariffs and duties please contact the Custom Agency for your respective country.

Shipping Time

International shipment will take 7 to 20 working days after order completion through acceptable payment options.  For any international order completion procedure includes payment, address verification, phone number verification,contact information verification etc. is needed.

For More details: - Feel free to contact us with any questions or to place an order.

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